Order Processing

• All orders require a processing period before shipment.

• Domestic and international orders are typically processed within 4 business days (excluding weekends and holidays).

Product Development

• Products are made with care and may take 5–7 business days to complete before shipment.

• This ensures each item meets our quality standards.

Shipping Information

• Please ensure your shipping address is entered accurately during checkout, including correct abbreviations, street numbers, and apartment or building details.

• We are not responsible for delayed or lost shipments due to incorrect or incomplete address information.

Shipping Methods

• We ship via USPS or UPS, with alternative carriers used at our discretion.

  Orders shipping to PO Boxes will be sent through USPS only (expedited shipping is unavailable for PO Boxes).

• Shipments to APOs and U.S. Territories may experience delays.

• For international orders, the buyer is responsible for any applicable taxes and duties.

Shipping Timelines

• Domestic orders typically arrive within 7–14 business days after shipping, depending on your location and selected method.

• International delivery times vary by destination and may be extended due to customs or logistical delays.

• Once shipped, you’ll receive an email with tracking information.

  All shipping fees are non-refundable.

Out of Stock Items

• If an item in your order is unavailable, we will ship the remaining products and issue a refund for the out-of-stock item.

Delivery Policy

• If your package is lost or missing, please contact us within 14 days of the delivery date to be eligible for store credit or reshipment.

• We are not responsible for packages marked as delivered by the carrier but will review such cases individually.

• Kolak does not issue refunds or credits for packages confirmed as delivered by the carrier.

Rights Regarding Shipping

• We reserve the right to require customers to use a common shipping and billing address when necessary.

• Kolak may refuse or cancel orders due to irregular return histories, suspected fraud, or excessive returns involving worn or damaged items.