Select a section to view fulfillment information.
01 — Fulfillment Window
Order processing typically begins within 4 business days, excluding weekends and holidays.
Please allow up to 14 business days total for product fulfillment before shipment. Certain releases may require additional production, preparation, or quality-control time. If a product has a different estimated timeline, the product or release page will take priority.
02 — Product Status
Ready to Ship — Inventory is available and enters the standard fulfillment process.
Pre-Order — The item is reserved before standard fulfillment is complete and follows the estimated timeline shown for that release.
Made to Order / Special Production — Certain products may be produced or completed after purchase and can require additional fulfillment time.
03 — Processing & Quality Control
During fulfillment, your order may go through inventory verification, production or preparation, quality control, packing, and carrier handoff.
An order marked as processing or being fulfilled has not necessarily shipped yet.
04 — Split Shipments
Items in the same order may be fulfilled from different locations or fulfillment partners. When this happens, your order may arrive in more than one shipment.
You will receive available tracking information for each shipment as it is handed to the carrier.
05 — Pre-Orders & Mixed Orders
If your order contains both an in-stock item and a pre-order or special-production item, products may ship together or separately depending on fulfillment availability.
A pre-order item may extend the timeline for part or all of a multi-item order.
06 — Order Changes & Cancellations
Contact KOLAK as soon as possible if you need to request a change or cancellation. Once an order has entered processing, production, fulfillment, or shipment, changes or cancellations may no longer be possible.
07 — Fulfillment Delays
High-volume releases, inventory verification, production requirements, holidays, or fulfillment-partner delays can occasionally extend the normal timeline. When a significant delay affects your order, KOLAK will provide an update when available.
08 — After Fulfillment
Tracking becomes available after a shipment is prepared and handed to the carrier. Carrier transit time begins after fulfillment and is not included in the fulfillment window above.
For delivery timing, carriers, international duties, and missing-package information, review the Shipping Policy.
For return eligibility, review Returns & Exchanges. To follow a shipped order, use Track Order.
Need help with an existing order?
Visit Contact Us and include your order number and the email address used at checkout.