Orders are typically processed within 4 business days, excluding weekends and holidays. Certain products may require additional production or preparation time.

Please allow up to 14 business days for product fulfillment before shipment.

Contact KOLAK as soon as possible after placing your order. Once an order has entered processing, production, or shipment, changes or cancellations may no longer be possible.

If an item becomes unavailable after your order is placed, the remaining available items will be shipped and the unavailable item will be refunded.

Once your order is completed, you will receive an order confirmation at the email address provided during checkout.

KOLAK ships domestically and internationally. Available products, pricing, currency, and delivery options may vary depending on your selected country or region.

Domestic orders typically arrive within 7–14 business days after shipment.

International delivery times vary by destination and may take longer due to customs, carrier, or logistical delays.

Processing and fulfillment time is separate from shipping time.

Once your order ships, tracking information will be sent to the email address associated with your order.

You may also use the Track Order page on KOLAKSV.com.

KOLAK primarily ships through USPS and UPS. Alternative carriers may be used depending on the order and destination.

Yes. Orders sent to PO Boxes are shipped through USPS only. Expedited shipping may not be available for PO Box addresses.

International customers are responsible for applicable customs duties, import taxes, and related fees required by their destination country.

If your package is lost or missing, contact KOLAK within 14 days of the expected or confirmed delivery date so the order can be reviewed.

Orders protected through shipping protection may be eligible for coverage for loss, theft, or transit damage according to the applicable protection terms.

First check the delivery area, household members, neighbors, building staff, and the carrier.

If the package still cannot be located, contact KOLAK as soon as possible. Packages confirmed as delivered by the carrier are reviewed individually and are not automatically eligible for a refund or store credit.

Eligible items may be returned within 14 days of delivery for store credit or exchange only.

Items must be unworn, unused, in their original condition, and have all original tags attached.

Returns are issued as store credit or exchange. KOLAK does not provide refunds to the original payment method for standard returns.

No. Original shipping charges and return shipping costs are non-refundable.

Use the return request form available through the Returns & Exchanges page on KOLAKSV.com.

After your return is received and inspected, eligible store credit will be issued by email or your exchange will be processed.

No. Online purchases must be returned or exchanged through the online return process.

Store credit issued from an online return is also intended for online purchases.

Contact KOLAK within 14 days of the delivery window if your order arrives with an issue or you experience a delivery problem.

A pre-order allows you to reserve an item before it is ready for standard fulfillment.

Pre-order products may require additional production time and will ship according to the estimated timeline shown for that release.

Items may ship together or separately depending on fulfillment availability. Pre-order products can delay shipment when multiple products are included in the same order.

Certain KOLAK releases, collaborations, and seasonal products are produced in limited quantities and may not be restocked once sold out.

Check Drop Dates and subscribe to KOLAK updates for upcoming releases.

Not always. Restocks depend on the product and collection.

When available, use the Notify Me option on the product page to receive restock updates.

Review the sizing and fit information provided on each product page before ordering.

Fit can vary between products depending on the silhouette, material, and intended design.

Product composition, construction details, fit information, and available Care Protocol information can be found directly on individual product pages.

KOLAK makes every effort to represent product colors accurately. However, color may appear slightly different depending on lighting, photography, screen settings, and device display.

Available payment methods may include:

• Credit and debit cards
• PayPal
• Apple Pay
• Google Pay
• Venmo
• Shop Pay
• Affirm
• Afterpay
• Klarna

Additional local payment methods may be available depending on your country or region.

Yes. Eligible customers may have access to flexible payment options such as Affirm, Afterpay, Klarna, Shop Pay, or PayPal during checkout.

Pay-over-time services allow you to make an eligible purchase without paying the entire amount upfront. Instead, your purchase can be divided into scheduled payments based on the plan offered by your selected payment provider.

Availability, approval, payment schedules, interest rates, fees, and purchase requirements are determined by each payment provider and may vary depending on your location, order value, and eligibility.

Pay-over-time options provide additional flexibility when shopping KOLAK. Depending on the provider and your eligibility, benefits may include:

• More flexibility at checkout: Spread the cost of an eligible purchase across multiple payments instead of paying the full amount at once.
• Easier budgeting: Scheduled installments can make it easier to plan purchases around your personal budget.
• More purchasing flexibility: Shop multiple pieces or complete a look while managing the total purchase across scheduled payments.
• Convenient checkout: Select an available payment provider directly during checkout without changing the standard KOLAK shopping experience.
• Multiple payment options: Services such as Affirm, Afterpay, and Klarna may offer different installment structures so eligible customers can select an option that works best for them.

Financing and installment plans are provided by third-party payment providers. Terms, eligibility, approval, interest, and fees may apply. Review the provider's terms before completing your purchase.

No. Once your payment is successfully authorized, KOLAK processes your order through the normal fulfillment process.

Your installment payments are managed separately between you and the selected payment provider.

All returns remain subject to the KOLAK Returns & Exchanges Policy.

If an eligible return is accepted, any applicable adjustment to your payment plan is handled by the payment provider according to its terms and the type of return credit issued.

KOLAK's standard return policy provides store credit or exchange only, rather than refunds to the original payment method.

Payment options can vary based on your:

• Country or region
• Order amount
• Currency
• Selected products
• Payment-provider eligibility
• Provider availability

If a payment method does not appear during checkout, it may not currently be available for that purchase.

Payments are subject to authorization and verification by your card issuer or payment provider.

If your payment is declined, confirm your billing information and contact your bank or payment provider for additional information.

Yes. Use the KOLAK region selector to choose your shopping destination and available language.

Changing your region may update:

• Pricing
• Currency
• Product availability
• Delivery options
• Payment methods

Some products may not be available in every region.

Yes. KOLAK supports multiple languages. Use the language and region selector to choose the available experience that works best for you.

You may browse KOLAK without an account. Account features can make it easier to manage your shopping experience and access available order information.

Subscribe to KOLAK updates to receive information about new drops, collections, restocks, collaborations, and other releases.